Date: 9 September 2010 17:24:14 BDT
Hi Roy,
As requested, this is to confirm we would like to proceed with our order for a custom sign as per the revised artwork. Cost of £55 paid by debit card this afternoon. To be dispatched to: [withheld]
Sent: Monday, November 01, 2010 6:47 PM
Hi Roy
As per my phone call just now we have not received our sign. Please
advise on delivery.
Judy
On 1 Nov 2010, at 19:16, Roy wrote:
France is in a total meltdown at the moment, national strikes, gorilla strikes and when back at work, no work is being done.
I have spent 2 weeks in France at the factory trying and threatening and pleading for my work to be finalised.
Hopefully a delivery will be with me very soon and I can then post every ones order to them.
Regards.
Roy
Sent: Tuesday, November 30, 2010 7:23 PM
Very disappointed to see that nearly a month has gone by with no further communication from you.
If you are not able to deliver the sign for which I paid nearly three months ago, please say so and return my money.
Judy
On 5 Dec 2010, at 13:11, Roy wrote:
?Hello.
The French have been having lots of strikes and also France & the UK is now having the worst winter for 20 years.
My order is stuck in France at the moment but should be with us later this week.
We will then post everyone's order out to them.
All this of course is beyond my control.
Roy
Sent: Sunday, December 05, 2010 2:03 PM
I'm afraid all this sounds like excuses rather than reasons and the
complete absence of any apology or any communication unless chased is
both annoying and worrying. From where I'm standing it seems likely
the factory is refusing to release the goods for non-payment.
I hope that is not the case but if I don't hear something more
concrete within 24 hrs I will start formal procedures for the return
of my money and also report you to your local authority.
Judy
On 5 Dec 2010, at 14:50, Roy wrote:
Hello Judy,
I think it's best if we refund your money.
I realize you will probably find this hard to believe - but I would have liked to have delivered your plaque to you months ago. It is of no benefit to me to have irritable customers. I'd rather not have people sending irate e-mails to me. All I have been able to tell you is what the factory tells me.
We have been told that the plaques have been shipped, but I don't know when they will arrive. I wish I did. You don't need me to tell you, that the weather is bad here and in France - but then, there is no point in explaining anything else to you - you don't want to know.
You do not need to do anything else, e-mail or phone me. You will get your money back.
Roy
Sent: Sunday, December 05, 2010 3:42 PM
Poor Roy. None of it is his fault, it's the factory, it's the French,
it's the weather. It is, rather amusingly, gorillas. And when all
else fails it's the fault of the customer.
You might have fewer 'irritable' (sic) customers if you kept them
informed, and apologised for the inconvenience you have caused them.
And you would have greater credibility if you stopped changing the
story.
Please ensure the money is returned to my account on Monday.
Judy
On 5 Dec 2010, at 16:14, Roy Foulger wrote:
Are you drunk? Or don't you understand English?
Please do not e-mail me again.
On 5 Dec 2010, at 17:00, Judy Olsen wrote:
Customer service isn't your strong point is it Roy?
J
